人際溝通與社交禮儀（第2版）

目 錄

第一章　人際溝通與社交禮儀基本概念 ·······················································001

第一節(jié) 人際溝通概述 ···························································································002

第二節(jié) 人際溝通與人際關(guān)系 ···············································································007

第三節(jié) 社交禮儀與人際關(guān)系的構(gòu)建 ···································································014

第二章　語(yǔ)言溝通的社交禮儀 ······································································021

第一節(jié) 語(yǔ)言溝通的形式 ·······················································································022

第二節(jié) 語(yǔ)言溝通的稱呼 ·······················································································025

第三節(jié) 語(yǔ)言溝通的規(guī)范 ·······················································································031

第四節(jié) 語(yǔ)言溝通的表達(dá)原則與技巧 ···································································032

第三章　非語(yǔ)言溝通的社交禮儀 ··································································040

第一節(jié) 非語(yǔ)言溝通的特點(diǎn)與類型 ·······································································041

第二節(jié) 正確解讀非語(yǔ)言溝通 ···············································································049

第三節(jié) 改善肢體語(yǔ)言的技巧 ···············································································056

第四章　人際溝通與管理 ·············································································062

第一節(jié) 管理溝通的含義及作用 ···········································································063

第二節(jié) 管理溝通的內(nèi)容及常用方法 ···································································066

第三節(jié) 管理溝通的策略 ·······················································································071

第四節(jié) 突發(fā)事件管理與溝通 ···············································································074

第五章　人際溝通中的餐飲禮儀 ··································································084

第一節(jié) 餐飲形式與宴請(qǐng)組織 ···············································································085

第二節(jié) 中餐禮儀 ···································································································090

第三節(jié) 西餐禮儀 ···································································································096

第四節(jié) 飲茶禮儀 ···································································································100



VIII
第六章　人際溝通中的著裝禮儀··································································107

第一節(jié)服裝的功能與著裝原則 ···········································································108
第二節(jié)女士職業(yè)套裝禮儀與著裝技巧 ·······························································110
第三節(jié)男士西裝禮儀與著裝技巧 ·······································································120

第七章　人際溝通中的聚會(huì)禮儀··································································127

第一節(jié)拜訪禮儀 ···································································································128
第二節(jié)待客禮儀 ···································································································131
第三節(jié)舞會(huì)禮儀 ···································································································136

第八章　人際溝通中的公共禮儀··································································143

第一節(jié)行路禮儀 ···································································································144
第二節(jié)乘車禮儀 ···································································································148
第三節(jié)集會(huì)及賽事禮儀 ·······················································································155

第九章　人際溝通中的通聯(lián)禮儀··································································162

第一節(jié)電話禮儀 ···································································································163
第二節(jié)網(wǎng)絡(luò)禮儀 ···································································································169
第三節(jié)饋贈(zèng)禮儀 ···································································································175

第十章　跨文化溝通與涉外禮儀··································································182

第一節(jié)文化差異對(duì)跨文化溝通的影響 ·······························································183
第二節(jié)涉外禮儀的基本原則 ···············································································188
第三節(jié)跨文化溝通的策略與能力培養(yǎng) ·······························································191

附錄1　首都市民文明公約 ··········································································205
附錄2　溝通電話禮儀常用英語(yǔ)···································································206
附錄3　常見(jiàn)英語(yǔ)餐飲禮貌提示用語(yǔ) ····························································209
參考文獻(xiàn)······································································································210