1 Facts and figures Warming up Text A Performance Business know-how Text B An annual report 2 Product Warming up Text A The Lotus Century X Smartphone Business know-how Text B Drug development in the U．S．A． 3 Quality control Warming up Text A Monitoring quality Business know-how Text B Improving quality 4 The call centre Warming up Text A The call centre Business know-how Text B Call centre creates 2，000 jobs in the Philippines Review Test 1 5 Banking Warming up Text A Internet banking Business know-how Text B The banking revolution 6 Trading Warming up Text A An import agent Business know-how Text B Quotation 7 Delivery services Warming up Text A Parcel carriers Business know-how Text B Sending a parcel 8 Recruiting staff Warming up Text A Advertising avacancy Business know-how Text B Recruitment methods Review Test 2
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