Part One General English for Hotel Service Module I Courtesy Words Section 1 Welcoming and Greeting Section 2 Saying Thanks Section 3 Saying Sorry Section 4 Asking for Opinions Section 5 Reminding and Farewell Section 6 Wishing and Blessing Section 7 Giving Directions Module II Departments and Positions in a Hotel Section 1 Departments in a Hotel Section 2 Positions in a Hotel Section 3 Abbreviations in a Hotel Module III Everyday Expressions Section 1 Numbers ： Section 2 Seasons and Weather Section 3 Months and Week Section 4 Time Part Two Professional English for Hotel Service Module I Front Office Task 1 Room Reservation Task 2 Check-in Service Task 3 Concierge Service Task 4 Information Service Task 5 Operator Service Task 6 Cashier and Check-out Service Task 7 Dealing with Complaints Module II The Housekeeping Department Task 1 Guiding Guests to Their Rooms Task 2 Room Cleaning/Chamber Service Task 3 Laundry Service Task 4 Problems and Maintenance Service Task 5 Miscellaneous Services （1） Task 6 Miscellaneous Services （2） Task 7 Dealing with Emergency Module III Food and Beverage Service Task 1 Food and Beverage Reservation Task 2 Reception Service Task 3 Taking Orders Service Task 4 Food Service Task 5 Beverage Service Task 6 Payment Module IV Health and Recreation Club Task 1 Physical Fitness Service Task 2 Health Service Task 3 Beauty Service Task 4 Recreation Service Module V Hotel Business Center Task 1 Meetings Service Task 2 Ticketing Service Task 3 Fax， Typing and Photocopying Services Task 4 Mail Service
鄂公網(wǎng)安備 42010302001612號(hào) 