Unit 1 Fundamentals of Business Letter Writing\t1 Unit 2 Establishment of Business Relations\t18 Unit 3 Inquiries and Replies\t35 Unit 4 Offers and Counter-offers\t52 Unit 5 Orders and Fulfillment of Orders\t71 Unit 6 Sales Promotion\t90 Unit 7 Terms of Payment\t106 Unit 8 Packing\t123 Unit 9 Insurance\t137 Unit 10 Shipment\t151 Unit 11 Complaints, Claims and Adjustments\t166 Unit 12 Agency\t182 Unit 13 Social Letters\t200