Chapter I Essentials and Formats of Business Writing (商務信函的寫作要素與信函格式) Section One Essentials of Business Writing(商務信函寫作要素) Section Two Formats(信函格式) Section Three The Envelope(信封) ChapterⅡ Work Documents(工作文書) Section One Note(便條) Section Two Notice(通知) Section Three Announcement(啟事) Section Four Request(請示) Section Five Report(報告) Section Six Memo(備忘錄) ChapterⅢ Ceremonial Documents(禮儀文書) Section One Letters of Thanks(感謝信) Section Two Letters of Congratulations(gJL賀信) Section Three Letters of Apology(道歉信) Section Four Letters of Sympathy(慰問信) Section Five Reference Letters(推薦信) Section Six Letters of Introduction(介紹信) Chapter 1V Social Documents(社交文書) Section One Letters of Inquiry(咨詢函) Section Two Letters of Appointment(約見函) Section Three Letters of Invitation(邀請函) Section Four Letters of Complaint(投訴函) Section Five Proposal(建議) Section Six Certificate(證明) Chapter V Business Documents(商務文書) Section One Establishing Business Relations(建立貿(mào)易關系) Section Two Becoming an Agent(代理) Section Three Inquiries,Offers&Counteroffers (詢價、報盤及還盤) Section Four Orders and Contracts(訂單及合同) Section Five Terms of Payment(付款方式) Section Six Insurance and Shipment(保險與托運) ChapterⅥ HR Management Documents(人力資源管理文書) Section One Enrolment(招聘) Section Two Application Letters and Resumes(求職信及簡歷) Section Three Offer(錄用) Section Four Termination of Employment(解聘) Section Five Internal Transfer(內(nèi)部調(diào)任) ChapterⅦ Conference Documents(會議文書) Section One Invitations for Conference(會議邀請) Section Two Conference Agenda(會議日程) Section Three Conference Minutes(會議紀要) ChapterⅧ Writing for Certificate Tests(相關證書寫作考試) Section One Business English Certificate (劍橋商務英語證書) Section Two China Business English Certificate (全國商務英語證書) Section Three China Business English Training (商務英語崗位能力證書) 參考文獻