酒店服務(wù)英語(yǔ)

Chapter One Front Desk Services
模塊一 前臺(tái)服務(wù)
Project 1 Reservation
項(xiàng)目1 預(yù)訂
Project 2 Bellman and Concierge Service
項(xiàng)目2 禮賓服務(wù)
Project 3 Check-in
項(xiàng)目3 入住登記
Project 4 Inquiries
項(xiàng)目4 問(wèn)詢(xún)
Project 5 Check-out
項(xiàng)目 5 離店
Project 6 Business Center
項(xiàng)目 6 商務(wù)中心
Project 7 Switchboard
項(xiàng)目 7 總機(jī)
Project 8 Handling Complaints at Front Desk
項(xiàng)目 8 前臺(tái)投訴處理

Chapter Two Housekeeping Services
模塊二 客房服務(wù)
Project 1 Guiding the Guests to Their Rooms
項(xiàng)目1 引領(lǐng)客人入房
Project 2 Chamber Service
項(xiàng)目2 客房清潔服務(wù)
Project 3 Laundry Service
項(xiàng)目3 洗衣服務(wù)
Project 4 Turn-down Service and Extending an Extra Bed
項(xiàng)目4 夜床服務(wù)和加床服務(wù)
Project 5 Room Service
項(xiàng)目 5 客房送餐服務(wù)
Project 6 Wake-up Call Service
項(xiàng)目 6 叫醒服務(wù)
Project 7 Maintenance Service
項(xiàng)目 7 維修服務(wù)

Chapter Three Food and Beverage Services
模塊三 餐飲服務(wù)
Project 1 Chinese Food Service
項(xiàng)目1 中餐服務(wù)
Project 2 Western Food Service
項(xiàng)目2 西餐服務(wù)
Project 3 Banquet Service
項(xiàng)目3 宴會(huì)服務(wù)
Project 4 Beverage Service
項(xiàng)目 4 酒水服務(wù)
Project 5 Buffet and Coffee Shop Service
項(xiàng)目 5 自助餐與咖啡廳服務(wù)
Project 6 Handling Food and Beverage Complaints
項(xiàng)目 6 餐飲投訴處理

Chapter Four Convention and Exhibition Services
模塊四 會(huì)展服務(wù)
Project 1 Services before the Meeting
項(xiàng)目1 會(huì)前服務(wù)
Project 2 Services during the Meeting
項(xiàng)目2 會(huì)中服務(wù)
Project 3 Exhibition Service
項(xiàng)目3 展覽服務(wù)

Chapter Five Health and Recreation Services
模塊五 康樂(lè)服務(wù)
Project 1 Body Care Service
項(xiàng)目1 康體服務(wù)
Project 2 Recreation Service
項(xiàng)目2 娛樂(lè)服務(wù)
Project 3 Health Care Service
項(xiàng)目3 保健服務(wù)
參考文獻(xiàn)