Part One Practice and Norms of English Tour Guide Chapter 1 Receiving Guests Simulated Dialogues Scene1 Receiving independent tourists at the airport arrival lobby Scene2 Receiving a tour group at the airport arrival lobby Scene3 By the coach Useful Sentences and Expressions Finding guests Self-introduction Giving greetings Confirming numbers of the tourists/luggage Moving out of the airport/railway station Offering help Role-play Guide's Norms and Emergency Handling Chapter 2 En Route to the Hotel&Welcome Speech Simulated Dialogues Scene 1 On-the-way guiding Scene 2 Delivering a welcome speech on the coach Useful Sentences and Expressions Asking for attention G iving welcomes Self-introduction Introducing a person to a group Expressing intentions to provide good service Giving good wishes for a pleasant stay Role-play Guide's Norms and Emergency Handling Chapter 3 Checking in at the Hotel Simulated Dialogues Scene 1 Group check-in with reservation Scene 2 FIT check-in Useful Sentences and Expressions Before checking-in Registering the guests Assigning rooms to the guests Introducing service Role-play Guide's Norms and Emergency Handling Chapter 4 Itinerary Planning Simulated Dialogues Scene 1 Discussing a two-day tour in Sanya Scene 2 Discussing the itinerary w ith individual tourists Scene 3 Changing a visit to X ionglong Tropical BotanicalGarden Useful Sentences and Expressions Starting discussion on the itinerary Asking what the guestswould like to see Making suggestions about places to visit Making suggestions about the procedures Soliciting opinions Role-play Guide's Norms and Emergency Handling Chapter 5 Sightseeing Simulated Dialogues Scene 1 Before departure Scene 2 On the way to tour around Hainan Island Scene 3 VisitingMountHuangshan Useful Sentences and Expressions Before departure On the way to a tourist attraction Visiting lakes，rivers，and seas Visiting temples Visiting museums Visiting parks and gardens Visiting hills and mountains Visiting towns and cities Role-play Guide's Norms and Emergency Handling Chapter 6 Dining atRestaurant Simulated Dialogues Scene 1 Confirming the reservation Scene 2 Introducing Chinese cuisine on the way to the restaurant Useful Sentences and Expressions Making a reservation or confirmation at a restaurant Special requests for a meal Introducing Chinese cuisine and specialties Paying the bill Role-play Guide's Norms and Emergency Handling Chapter 7 RecreationalActivities Simulated Dialogues Scene 1 At the hotel lobby Scene 2 At the theater entrance Scene 3 On the bus back to the hotel Useful Sentences and Expressions Introducing the program Explaining the duration of the program G iving instructions about seating arrangements Commenting on the performance Role-play Guide's Norms and Emergency Handling Chapter 8 Shopping Simulated Dialogues Scene 1 At the hotel lobby Scene 2 In the tea store Useful Sentences and Expressions Offering help Getting information Making comments Bargaining Role-play Guide's Norms and Emergency Handling Chapter 9 Dealing with Various Problems Simulated Dialogues Scene 1 On the bus Scene 2 At the restaurant Useful Sentences and Expressions Accepting the request Refusing or declining the request Negotiating Role-play Guide's Norms and Emergency Handling Chapter 10 Dealing with Emergencies Simulated Dialogues Scene 1 On the way to a tourist site Scene 2 At the hospital Scene 3 In front of the tour bus Useful Sentences and Expressions Comforting the guests Seeking for help Reminding the guests Role-play Guide's Norms and Emergency Handling Chapter 11 Handling Complaints Simulated Dialogues Scene 1 At the airport lobby Scene 2 On the tour bus Scene 3 At the hotel Useful Sentences and Expressions Showing sympathy and apology Calming others down Making suggestions Role-play Guide's Norms and Emergency Handling Chapter12 Seeing off Guests&Farewell Speech Simulated Dialogues Scene1 At the hotel lobby Scene2 On the way to the airport lobby Scene3 An informal farewell speech to a tour group Useful Sentences and Expressions Confirming issues Showing gratitude Saying good-bye Role-play Guide's Norms and Emergency Handling Part Two Simulated Guide on Major Scenic Spots of Hainan 1.A Brief Introduction to Haikou 2.Wanl Garden 3.Haikou Western Coast Park 4.Hairui Memorial Park 5.Five Officials Memorial Temple 6.Hainan Tropical Wildlife and Botanical Garden 7.Shishan Crater National Geological Park 8.Dongzhaigang Mangrove Nature Reserve 9.Dongjiao Coconut Grove 10.Wanquan River 11.The Site of Bo'ao Forum for Asia 12.Xinglong Tropical Botanical Garden 13.Xinglong Tropical Garden 14.The Dongshanling Ridge 15.Nanwan Macaque Island 16.Demarcation Islet 17.A Brief Introduction to Sanya 18.Yalong Bay National Holiday Resort 19.Tianya Haijiao 20.Dadonghai Tourist Resort 21.Luhuitou Park 22.Nanshan Cultural Tourism Zone 23.Small Caves（Wonders of the Sea and Mountain） 24.Wuzhizhou Island 25.Wuzhishan City and Custom s of Li Nationality 26.Wuzhishan Mountain 27.Jianfengling National Forest Park 28.Dongpo Academy 29.Yangpu Economic Development Zone Answers for Reference Appendices 1.海口市 2.萬(wàn)綠園 3.西海岸帶狀公園 4.海瑞紀(jì)念園 5.五公祠 6.海南熱帶野生動(dòng)植物園 7.石山火山口國(guó)家地質(zhì)公園 8.東寨港紅樹(shù)林自然保護(hù)區(qū) 9.東郊椰林風(fēng)景區(qū) 10.萬(wàn)泉河游覽區(qū) 11.博鰲亞洲論壇會(huì)址 12.興隆熱帶植物園 13.興隆熱帶花園 14.東山嶺 15.南灣猴島 16.分界洲 17.三亞市 18.亞龍灣國(guó)家旅游度假區(qū) 19.天涯海角 20.大東海 21.鹿回頭 22.南山文化旅游區(qū) 23.小洞天（“海山奇觀”） 24.蜈支洲 25.五指山市與黎族風(fēng)情 26.五指山 27.尖峰嶺國(guó)家森林公園 28.東坡書(shū)院 29.洋浦經(jīng)濟(jì)開(kāi)發(fā)區(qū) 參考書(shū)目
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