1 A Brief Introduction to the Hotel Industry 1.1 A Brief Introduction to Hotels and Hotel Groups 1.2 A Brief Introduction to Hotel Management Groups 1.3 Guide to Hotel English 2 Front Office 2.1 Lead in 2.2 Situational Dialogues 2.3 Extended Readings 2.4 Exercises 3 Housekeeping 3.1 Lead in 3.2 Situational Dialogues 3.3 Extended Reaclings 3.4 Exercises 4 Food and Beverage 4.1 Lead in 4.2 Situational Dialogues 4.3 Extended Readings 4.4 Exercises 5 The Business Center 5.1 Lead in 5.2 Situational Dialogues 5.3 Extended Readings 6 0ther Services 6.2 Situational Dialogues 6.3 Extended Readings 7.2 Situational Dialogues 7.3 Extended Readings 附錄 附錄1 中國(guó)飯店職業(yè)英語標(biāo)準(zhǔn) 附錄2 Letter of Welcome from the Hotel Manager 附錄3 Golden Key/Les Clefs d'Or 附錄4 Expressions for Hotel Introcluction 附錄5 Dietary Restrictions, Preferences and FJtiquettes of Main Guest Countries 附錄6 酒店告示常用語 附錄7 10個(gè)練習(xí)英語口語發(fā)音的小訣竅 參考文獻(xiàn)