飯店英語

Part I Front Office
Unit 1 Room Reservation
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
V1. Form Filling
Unit 2 Check-in Service
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 3 Bell Service
I. Lead-in
II. Situational Dialogues
III Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 4 Information Service
1. Lead-in
1I. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 5 Business Center
I. Lead-in
II. Situational Dialogues
1II. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 6 The Operator
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 7 The Cashier
I. Lead-in
II. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 8 Check-out Service
I. Lead-in
I1. Situational Dialogues
III. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Unit 9 Dealing with Complaints
I. Lead-in
II. Situational Dialogues
Ill. Key Words and Sentence Patterns
IV. Oral Practice
V. Extensive Reading
VI. Form Filling
Part II Housekeeping
Part III Food &Beverage
Part IV Recreation and Conference Service
Part V Other Services
References