Contents
前言Preface i
A. 銀行業(yè)務Banking 1
A1. 一般業(yè)務General Business TRACK 01
A2. 消費金融Consumer Finance TRACK 02
A3. 票據(jù)Payment Instruments TRACK 03
B. 企業(yè)經營Business Operations
B1. 辦公流程Office Procedures TRACK 04
B2. 經營管理Management TRACK 05
C. 通信Communication
C1. 電話英語On the Phone TRACK 06
C2. 電子郵件E-mail TRACK 07
C3. 傳真Fax TRACK 08
C4. 信件Snail Mail TRACK 09
D. 企業(yè)結構Company Structure
D1. 企業(yè)簡介Company Profile TRACK 10
D2. 組織結構Organizational Structure TRACK 11
E. 客服Customer Service
E1. 客戶投訴Customer Complaints TRACK 12
E2. 售后服務After-sales Services TRACK 13
F. Economy 經濟
F1. 經濟學用語Economic Terms TRACK 14
F2. 經濟趨勢Economic Trends TRACK 15
F3. 國內經濟Domestic Economy TRACK 16
F4. 國際經濟International Economies TRACK 17
G. 財務與會計Finance & Accounting
G1. 損益表Income Statements TRACK 18
G2. 資產負債表BalanceSheets TRACK 19
G3. 會計流程AccountingProcedures TRACK 20
G4.企業(yè)資源規(guī)劃ERP TRACK 21
H. 產業(yè)Industry
H1. 生產制造Manufacturing TRACK 22
H2. 質量控制Quality Control TRACK 23
I. 保險Insurance
I1. 保單Policies TRACK 24
I2.保險理賠Claims TRACK 25 133
J. 國際貿易International Trade
J1. 外匯Foreign Exchange TRACK 26
J2. 貿易Trade TRACK 27
J3. 進出口Import & Export TRACK 28
J4. 貨運Shipping TRACK 29
K. 投資Investment
K1. 股市Stock Markets TRACK 30
K2. 債券Bonds TRACK 31
K3. 基金與其他Funds & Other Investment Instruments TRACK 32
L. 營銷Marketing
L1. 營銷計劃Marketing Proposals TRACK 33 184
L2. 促銷Sales Promotions TRACK 34
L3. 商展Trade Shows TRACK 35
L4. 廣告宣傳Advertising Campaigns TRACK 36
M. 會議Meetings
M1. 會前Before a Meeting TRACK 37
M2. 會中During a Meeting TRACK 38
M3. 會后After a Meeting TRACK 39
N. 談判Negotiating
N1. 合約Contracts TRACK 40
N2.議價Bargaining TRACK 41
N3.代理權Distributorships TRACK 42
O. 辦公室Office Skills
O1. 使用電腦UsingComputers TRACK 43
O2. 復印MakingPhotocopies TRACK 44
O3. 整理文件FilingDocuments TRACK 45
P. 人事Personnel
P1. 面試JobInterviews TRACK 46
P2. 人事變動PersonnelChanges TRACK 47
P3. 人事管理PersonnelManagement TRACK 48
Q. 簡報Presentations
Q1. 作簡報Making aPresentation TRACK 49
Q2. 使用圖表Using Graphs TRACK 50
R. 銷售Sales 295
R1. 洽談業(yè)務Business Talk TRACK 51
R2. 付款條件Payment Terms TRACK 52
R3. 出差Business Trips TRACK 53
R4. 商務餐會Business Meals TRACK 54
R5. 電子商務E-commerce TRACK 55
R6. 交貨Delivery TRACK 56
S. 社交Socializing
S1. 接待訪客Receiving Visitors TRACK 57
S2. 談工作Talking about Work TRACK 58
S3. 閑談Small Talk TRACK 59
S4. 談休閑娛樂Talking about Leisure Activities TRACK 60
T. 稅收Taxes
T1. 稅收事宜Tax Issues TRACK 61
T2. 報稅Tax Returns TRACK 62