服務外包實用英語

unit 1 computer: mind tools
　introduction
　passage one
　passage two
　reading material
unit 2 computer hardware
　introduction
　passage one
　passage two
　reading material
unit 3 computer software
　introduction
　passage one
　passage two
　reading material
unit 4 storage
　introduction
　passage one
　passage two
　reading material
unit 5 the windows desktop
　introduction
　passage one
　passage two
　reading material
unit 6 operating system
　introduction
　passage one
　passage two
　reading material
unit 7 computer virus
　introduction
　passage one
　passage two
　reading material
unit 8 www
　introduction
　passage one
　passage two
　reading material
unit 9 e-commerce
　introduction
　passage one
　passage two
　reading material
unit 10 human resources
　background information
　reading text
　listening
　speaking
unit 11 staff motivation
　background information
　reading text
　listening
　speaking
unit 12 trade fair
　background information
　reading text
　listening
　speaking
unit 13 corporate culture
　background information
　reading text
　listening
　speaking
unit 14 culture diversity
　background information
　reading text
　listening
　speaking
unit 15 company structure
　background information
　reading text
　listening
　speaking
unit 16 work roles & communication
　background information
　reading text
　listening
　speaking
unit 17 global brands
　background information
　reading text
　listening
　speaking
unit 18 business ethics
　background information
　reading text
　listening
　speaking