Chapter 1 Meeting Guests機(jī)場(chǎng)迎客 Unit 1 Meeting the Guest at the airport接機(jī)服務(wù) Unit 2 A Welcome Speech致歡迎辭 Unit 3 On the Way to the Hotel沿途講解 Chapter 2 Helping With Reservations幫助預(yù)訂 Unit 1 Hotel Room Reservation客房預(yù)訂 Unit 2 Checking In人住登記 Unit 3 Itinerary Planning行程安排 Unit 4 Reserving Tickets票務(wù)預(yù)訂 Chapter 3 Housekeeping Service客房服務(wù) Unit 1 Escorting the Guest into the Guest Room陪送客人進(jìn)房 Unit 2 Making Up the Room收拾房間 Unit 3 Laundry Service洗衣服務(wù) Chapter 4 Restaurant Service餐廳服務(wù) Unit 1 Table Reservation用餐預(yù)訂 Unit 2 Taking Orders點(diǎn)菜服務(wù) Unit 3 Paying Bills結(jié)賬服務(wù) Unit 4 Room Service房?jī)?nèi)用膳 Chapter 5 Sightseeing旅游觀光 Unit 1 A City Tour城市觀光 Unit 2 A Tour of the Forbidden City游覽紫禁城 Unit 3 Visiting the Jade Buddha Temple游覽玉佛寺 Chapter 6 Shopping旅游購(gòu)物 Unit 1 At the Souvenir Shop購(gòu)買紀(jì)念品 Unit 2 Four Handicrafts購(gòu)買民間工藝品 Unit 3 Antiques and Traditional Chinese Painting購(gòu)買古董及中國(guó)字畫 Chapter 7 Leisure and Recreation休閑娛樂 Unit 1 Indoor Spots室內(nèi)運(yùn)動(dòng) Unit 2 X—games極限運(yùn)動(dòng) Unit 3 Internet Cafe網(wǎng)吧 Chapter 8 Dealing with Complaints處理投訴 Unit 1 A Delayed Flight航班延誤 Unit 2 The Poor Condition of the Guest Room客房投訴 Unit 3 A Tour Guide or a Shopping Guide?導(dǎo)游還是導(dǎo)購(gòu)? Chapter 9 Farewell歡送游客 Unit 1 See You Again Soon再見 Unit 2 Seeing the Guest Off at the Airport機(jī)場(chǎng)送客 Unit 3 A Farewell Speech歡送辭 參考答案 參考文獻(xiàn)