Chapter One Office Work日常辦公 Ⅰ Use of Office Utilities辦公用品的使用 Ⅱ Working Arrangement工作安排 Ⅲ Employee Training員工培訓(xùn) Ⅳ Personnel Transfer人事調(diào)動(dòng) Ⅴ Filing檔案管理 Chapter Two Business Reception Etiquette商務(wù)接待 Ⅰ Greeting Guests迎接客人 Ⅱ Treating Guests on Arrival接風(fēng)洗塵 Ⅲ Visiting Showroom參觀展示間 Ⅳ Purchasing購物 Ⅴ Farewell送別 Chapter Three Practical Operation商業(yè)實(shí)務(wù) Ⅰ Inquiry詢盤 Ⅱ Offer報(bào)盤 Ⅲ Acceptance接受 Ⅳ Quality of Goods貨物質(zhì)量 Ⅴ Credit Inquiry資信調(diào)查 Chapter Four Business Negotiation業(yè)務(wù)洽談 Ⅰ Negotiating Booking Term商談?dòng)唵纹谙?br />Ⅱ Competitively Priced價(jià)格優(yōu)惠 Ⅲ Talking about Payment討論支付 Ⅳ Packing and Shipment包裝與裝運(yùn) Ⅴ Insurance and Inspection保險(xiǎn)與商檢 Chapter Five Establishing Human Relations人脈拓展 Ⅰ Calling a Wrong Number打錯(cuò)電話 Ⅱ Leaving a Message留言 Ⅲ Business Appointment商務(wù)預(yù)約 Ⅳ Putting off an Appointment推遲約會(huì) Ⅴ Joining the Party參加派對(duì) Chapter Six Career Life職場(chǎng)生活 Ⅰ Interviewing求職 Ⅱ Renting a Flat租房 Ⅲ In the Restaurant就餐 Ⅳ Reading Newspapers an—Magazines讀書看報(bào) Ⅴ Maximal Exercise極限運(yùn)動(dòng) Chapter Seven Business Trip商務(wù)旅行 Ⅰ Applying for a Visa申請(qǐng)簽證 Ⅱ Booking a Plane Ticket預(yù)訂機(jī)票 Ⅲ Checking Luggage行李托運(yùn) Ⅳ Getting Aboard登機(jī) Ⅴ Buying Souvenirs買紀(jì)念品 Chapter Eight Bank Business銀行業(yè)務(wù) Ⅰ Opening an Account開立賬戶 Ⅱ Inquiring about Interest Rates詢問利率 Ⅲ Depositing存款 Ⅳ Withdrawing取款 Ⅴ Exchanging Money貨幣兌換