Chapter Ⅰ Office Sociality職場社交 Introduction&Greeting介紹與問候 Making a Phone Call接打電話 Expressing Feelings情感表達 Sincere Apologies真誠的道歉 Many Thanks萬分感謝 Congratulations&Compliments祝賀與贊美 Chapter Ⅱ Business Life商務生活 Renting a Flat租房 Go Shopping購物 In the Restaurant在餐廳 Taking a Taxi打的 At the Hotel在酒店 On a Business Trip出差旅行 Chapter Ⅲ Office Work?務辦公 Recruiting員工招聘 Meetings商務會議 Office Talk同事交流 Leave&Holidays請假休假 Salary Affairs薪酬事宜 Promotion&Resignation升遷離職 Chapter Ⅳ Business Cornmunications商務交往 Establishing Business Relations建立業(yè)務關系 Meeting at the Airport機場迎接 Making Appointments商務約會 Meeting Clients會見客戶 Business Dinner商務晚宴 Visiting a Factory參觀工廠 Chapter Ⅴ Practical Operations商業(yè)實務 Inquiry&Offer詢盤與報盤 Acceptance&Order接受與訂貨 Signing a Contract簽訂合同 Packing&Shipment包裝與裝運 Inspection&Insurance商檢與保險 Claims&Settlement索賠與理賠