Unit One Business Etiquette Part One Theory Text A Public Relations -- Business Etiquette Text B Corporate Gift Giving Part Two Practice Part Three Supplement Etiquette in Different Countries Unit Two Business Meetings Part One Theory Text A Business Meetings That Matter- It's Possible! Text B A Typical Business Meeting Part Two Practice Part Three Supplement Ice Breakers Unit Three Business Relationships Part One Theory Text A How to Establish Business Relationships Online Text B Building a Successful Business Relationship inJapan Part Two Practice Part Three Supplement How to Build Relationships for Business Success Unit Four Enquiries and Quotations Part One Theory Text A Theories on Enquiries and Quotations Text B Case Study: Enquiry Part Two Practice Part Three Supplement Group Quality Manager Cambridge Base Unit Five Purchase Order and Confirmation Part One Theory Text A Purchase Order : Text B Case Study:Covering Business Letter Regarding PurchaseOrder Part Two Practice Part Three Supplement Marketing Plan Unit Six Terms of Payment Part One Theory Text A Terms of Payment Text B Introduction to Letter of Credit Part Two Practice Part Three Supplement THE ROYAL BANK OF CANADA Unit Seven Insurance Part One Theory Text A Standard Cargo Insurance — Three Basic Policies Text B Marine Cargo Insurance for Commercial Exports Part Two Practice Part Three Supplement Why Do Traders Need Cargo Insurance? Unit Eight Packaging Part One Theory Text A Packaging and Labeling Text B Export Packaging and the Environment Part Two Practice Part Three Supplement Australia Proposes Tough Cigarette Packaging Rules Unit Nine Shipment Part One Theory Text A Importing Goods—Understanding Shipping Terminology Text B Sugar Shipping Documentation Part Two Practice Part Three Supplement Cargo Transportation Unit Ten Business Contracts Part One Theory Text A Trade Contracts Text B Eight Sources. of Power in a Sales Negotiation Part Two Practice Part Three Supplement Sales Contracts Unit Eleven Letter of Credit Unit Twelve Claims and Arbitration
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