Part 1 English for Hospitality Workshop One English for Front Office Lesson 1 Room Reservation Lesson 2 Excuse Me, Did You Say a Single Room? Lesson 3 The Bellman ( I ) Lesson 4 Calling a Taxi for the Guest Lesson 5 The Bellman ( II ) Lesson 6 The Bellman (III) Lesson 7 Checking in ( I ) Lesson 8 How Will You Be Paying? Lesson 9 Checking in ( II ) Lesson 10 Checking in a Tour Group Lesson 11 Checking out Lesson 12 How Would You Like to Pay? Lesson 13 Foreign Currency Exchange Lesson 14 I'd Like to Change... Lesson 15 The General Switch Board Lesson 16 Operator Lesson 17 Business Center Lesson 18 How to Serve the Guests in the Business Center? Lesson 19 Dealing with Complaints Lesson 20 How to Handle Complaints …… Part 2 English for Air Service Part 3 English for Travel and Tourism Service Part 4 English for MICE Service 參考答案
鄂公網(wǎng)安備 42010302001612號(hào) 