十項全能之一 商務商務詞匯 公司部門名稱Company Department Designations 官制名稱Addressing a Supervisor 財務類詞；I-Financial Terms 辦公用品名稱Office Equipment 計算機常用詞匯Common Computer Terms 網(wǎng)絡常用詞匯Common Internet Terms 行業(yè)名稱Industries and Career Fields 政治詞匯Political Terms 餐飲詞匯Food and Beverages 旅行詞匯Travel 十項全能之二 商務禮儀十大要訣 會議Meetings 電話The Phone 電子郵件E-mail 打斷I nterruptions 客戶、顧問和新雇員Guests，Consultants and New Employees 贊賞和認可Appreciation＆Credit 著裝和形象Dress＆Appearance 社交Social Settings 引薦介紹Introductions 西餐就餐禮儀Western Table Manners 總結(jié)Conclusion 十項全能之三 商務口語300句 好消息與壞消息Sharing Good News and Bad News 表達需求與應答Expressing and Responding to Demands 發(fā)表意見與應答Expressing and Responding to Opinions 贊成與反對Agreeing and Disagreeing 滿意與不滿Expressing Satisfaction and Dissatisfaction 邀請與接受、拒絕Making，Accepting and Declining Invitations 推薦與建議Giving Suggestions and Recommendations 埋怨與指責Complaining and Criticizing 道歉與應答Making and Accepting Apologies 感謝與應答Giving and Receiving Thanks 贊譽與祝福Giving Praise and Blessings 誤會與解釋Dealing with Miscommunications 不同程度的肯定Expressing Varying Degrees of Certainty 表達可能性Expressing Possibility 十項全能之四 掌握電話技巧 接聽電話Answering the Phone 讓對方等候Placing the Caller on Hold 篩選來電Screening Calls 留言Taking Messages 打電話Placing a Call 轉(zhuǎn)接電話Transferring Calls 十項全能之五 熟悉辦公事務 通知Making Announcements 轉(zhuǎn)達消息Conveying Information 確認Making Confirmations 匯報工作Reporting on Work 安排約見Booking Appointments 安排上司行程Creating an Itinerary for the Boss 訂購辦公用品Ordering Office Supplies 討論辦公設備Discussing Office Equipment 填寫表格Filling out Forms 正式會議的程序Form ai Meeting Procedure 和同事建立良好關系Building Relationships with Coworkers 和領導討論問題Discussing Concerns with Superiors 十項全能之六 高效組織會議 設計議程表Designing an Agenda 有效地開場Starting a Meeting Effectively 集思廣益Team Brainstorming 提出一個論點Presenting an Argument 讓你的建議被采納Making Your Suggestion Heard 表達觀點Giving Opinions 贊同、反對和妥協(xié)Agreeing，Disagreeing，and Compromising 有效地結(jié)束會議Ending a Meeting Effectively 十項全能之七 拉近客戶關系 首次和客戶會晤Meeting a Client for the First Time 交換名片Exchanging Business Cards 交換禮物Exchanging Gifts 寒喧Making Small Talk 工作午餐The Working Lunch 觀光Sightseeing 考察工廠Factory Tours 告別和致謝Farewells and Thank 十項全能之八 介紹自己和公司 自我介紹Introducing Yourself 介紹上司、同事和訪客Introducing Your Boss，Coworkers，and Visitors 介紹公司各部門Introducing Company Departments 介紹你的公司Describing You r Company …… 十項全能之九 成為談談判高手 十項全能之十 瀟灑做演講
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