酒店職員英語口語大全

前言
Chapter 1 The Front Office Work前臺工作
Booking Rooms顧客訂房
Greeting Guests迎接客人
Reception Guests接待顧客
Check In顧客登記人住
Foreign Exchange為顧客兌換外幣
Require Information顧客問訊
Settling Complaints處理顧客投訴
Telephone Terminal總機服務(wù)
Check Out顧客結(jié)賬
Chapter 2 Housekeeping Department Work客房部工作
Ushering a Guest into the Room帶客進房
Introducing the Room Equipment and Service介紹設(shè)備與服務(wù)
Tidy the Room整理房間
Laundry Service洗衣服務(wù)
Repair Service維修服務(wù)
Wake-up Call Service叫醒服務(wù)
Room Service送餐服務(wù)
Changing Rooms調(diào)換房間
Chapter 3 Food and Beverage Department Woek餐飲部工作
Restaurant Reservation預(yù)訂座位
Seating Guests請客入座
Ordering Food顧客點餐
Serving Dishes Service上菜服務(wù)
Chinese Food Service中餐服務(wù)
Western Food Service西餐服務(wù)
Chapter 4 Shopping Arcade Department Work商場部工作
Food and Beverage食品飲料部
Clothes服裝部
The Cosmetics化妝品部
Pharmaceutical Products Group藥品部
Arts and Crafts工藝禮品部
Painting and Calligraphy書畫部
Jewellery珠寶首飾部
Watch and Toy鐘表、玩具部
Chapter 5 Recreation Department Work娛樂部工作
Ballroom舞廳
Pub酒吧
Concert Hall音樂廳
Movie Theater電影院
Indoor Pool and Ball Games Hall游泳館、球館
Beauty Center美容中心
Gymnasium健身房
Chess and Card Room棋牌室
Chapter 6 Other Services Work其他服務(wù)工作
Carry and Left Baggage提送寄存行李226
Look for and Property Lost尋找與招領(lǐng)失物
Medical Services醫(yī)療服務(wù)
Mail Service郵件服務(wù)
Banquet Service宴會服務(wù)
Hire Service出租服務(wù)
Tickets Service訂票服務(wù)
Lead for Guest為客指路