物流專業(yè)英文文獻(xiàn)選讀

Chapter 1 An Introduction to Logistics
1.1 Basic knowledge preparing
1.1.1 History
1.1.2 What is logistics
1.1.3 Evolution of the logistics management concept
1.2 Logistics system
1.2.1 Elements of logistics
1.2.2 Activities of logistics system
1.3 The new logistics management paradigm
1.3.1 The internet B2B economy
1.3.2 Reverse logistics
1.3.3 Real-time logistics event management
1.3.4 Technology solutions provide visibility
Words and terms
Notes
Exercises
After-class reading
Chapter 2 Customer Service
　2.1 Surroundings introduction
　　2.1.1 The marketing perspective
　　2.1.2 Quality of service
　　2.1.3 Case study
　　2.1.4 Customer loyalty
　2.2 Basic knowledge preparing
　　2.2.1 The role of customer service
　　2.2.2 Concept of customer service
　　2.2.3 The components of customer service
　　2.2.4 Customer service policy
　2.3 Service level
　　2.3.1 Defining customer service objectives
　　2.3.2 Service level and cost
　　2.3.3 Setting service standards
　　2.3.4 Measuring customer service
　Words and terms
　Notes
　Exercises
　After-class Reading
Chapter 3 Warehouse Management
　3.1 Basic knowledge preparing
　　3.1.1 The role of warehouses
　　3.1.2 Types of warehouse or distribution
　　3.1.3 Warehouse operations
　　3.1.4 The functionality of warehouse
　3.2 Warehouse management
　　3.2.1 Warehouse costs
　　3.2.2 Warehouse decision
　　3.2.3 Objective and principles of good warehouse design and management
　　3.2.4 Strategic issues affecting warehousing
　　3.2.5 Modem warehouse
　Words and terms
　Notes
　Exercises
　After-class reading
Chapter 4 Inventory
　4.1 Basic knowledge preparing
　　4.1.1 Role of inventory and functionality
　　4.1.2 Types of stock-holding
　　4.1.3 Inventory costs
　　4.1.4 Inventory goals
　4.2 Inventory replenishment systems
　　4.2.1 Reorder quantities
　　4.2.2 Demand forecasting
　4.3 Inventory management
　　4.3.1 Problems with traditional approaches to inventory planning
　　4.3.2 Different inventory requirements
　　4.3.3 The lead-time gap
　　4.3.4 The problems of high levels of inventory and the approache:
　　4.3.5 Analyzing time and inventory
　Words and terms
　Notes
　Exercises
　After-class reading
Chapter 5 Transportation
Chapter 6 Logistics Information
Chapter 7 Supply Chain Management
Chapter 8 Logistical Strategy
Chapter 9 Outsourcing Logistics
Chapter 10 International Logistic
Chapter 11 Global Logistics
Chapter 12 Performance Measurement in Supply Chain
Chapter 13 New Directions in Logistics
Glossary
References