PART 1 Practical Operations 商務實務 Unit l Business Reception商務接待 Unit 2 Inquiry詢盤 Unit 3 0ffer報盤 Unit 4 Counteroffer還盤 Unit 5 Discussing the Price討論價格 Unit6 0rder訂購 Unit 7 Payment Terms付款方式 Unit 8 Discount折扣 Unit 9 Signing a Contract簽訂合同 Unit 10 Delivery交貨 Unit 11 Packaging包裝 Unit 12 Shipment裝運 Unit 13 Commodity Inspection商品檢驗 Unit 14 Complaint投訴 Unit 15 Claims索賠 Unit 16 After Sale Services售后服務 Unit 17 Technology Transfer技術轉讓 Unit 18 Compensation Trade補償貿(mào)易 Part Two DERIVING SECTORS OF BUSINESS 商務衍生 Unit l Comminssion傭金 Unit 2 Insurance保險 Unit 3 Registering aTrademark商標注冊 Unit4 Patent專利 Unit 5 Promoting Samples產(chǎn)品推介 Unit 6 Sole Agent獨家代理 Unit 7 Business Negotiation商務談判 Unit 8 Introduce Products產(chǎn)品介紹 Unit9 Bid and Tender招標和投標 Unit 10 Banking Facilities銀行業(yè)務 Unit 11 Market Research市場調(diào)查 Unit 12 Advertising廣告 Unit 13 Joint Venture合資 Part Three BUSINESS EXCHANGE 商務往來 Unit l Visiting Clients商務往來 Unit 2 Establishing Business Re lations建立業(yè)務關系 Unit 3 Visiting Factory參觀工廠 Unit4 At a Trade Fair在商品交易會上 Unit 5 Meeting會議 Part Four BUSINESS SERVICES 商秀服務 Unit l Business Travel商務旅行 Unit2 At the Hotel在酒店 Unit 3 Business Dinner商務會餐 Unit 4 Making a Phone Call打電話 Unit 5 Job Interview面試 Unit 6 Congratulations and Wishes祝賀與祝愿 Unit 7 Ecommerce電子商務 Unit 8 Business Letter商務信函