前言 Module 1 Business Letter—Writing撰寫商務(wù)信函 Module 2 Establishing Business Relations建立業(yè)務(wù)關(guān)系 Module 3 Enquiries and Replies詢盤及回復(fù) Module 4 Offers and Counter—offers報盤與還盤 Module 5 Orders and Contracts訂單與合同 Module 6 Terms of Payment支付方式 Module 7 Letter of Credit信用證 Module 8 Packing包裝 Module 9 Insurance保險 Module 10 Shipment運輸 Module 11 Complaints and Adjustment投訴與處理 Module 12 Other Business Writings其他商務(wù)寫作