酒店實用英語

Chapter One Front Office
　Unit 1　Room Reservation
　Unit 2 Reception
　Unit 3 Bell Service
　Unit 4 Switchboard
　Unit 5 Business Center
　Unit 6 Dealing with Complaints
　Unit 7 Cheek-out
Chapter Two Housekeeping
　Unit 1 Showing Room
　Unit 2 Room Cleaning
　Unit 3 Room Service
　Unit 4 Laundry Service
　Unit 5 Emergeneies
　Unit 6 Other Housekeeping Service
Chapter Three　Food and Beverage
Unit 1　Reservation
Unit 2 Receiving Guests
　Unit 3 Taking Orders for Western Food
　Unit 4 Taking Orders for Chinese Food
　Unit 5 At the Bar
Chapter Four Banqueting & Conferences
Chapter Five Health & Recreation Service
　Unit 1 At the Recreation Center
　Unit 2 At the Barbers & Beauty Salon
Chapter Six Other Service
　Unit 1 Shopping
　Unit 2 At the Bank
　Unit 3 Individualized Service
Appendix 1　Organization Chart of Hotel Management
Appendix 2 Collection of World Famous Hotels in China
Appendix 3 Codes and Symbols of Domestic and International
AMine Companies
Appendix 4 Applicant Letter for a Hotel Position '
References