Chapter 1 The Introduction to Business Letter Writing(商務信函寫作) Chapter 2 Establishing Business Relations(建立業(yè)務關(guān)系) Chapter 3 Enquires and Offers(詢盤與發(fā)盤) Chapter 4 Counter-Offers(還盤) Chapter 5 Conclusion of Business(成交) Chapter 6 Establishment of and Amendment to L/C(信用證的開立與修改) Chapter 7 Follow-up Service(售后服務) Appendix Answers to the Practices(習題答案) 參考文獻 后記