導(dǎo)游服務(wù)英語

Part I Modern Tourism Industry現(xiàn)代旅游業(yè)
Unit 1 The Travel and Tourism Industry旅行與旅游業(yè)
Unit 2 Travel Agencies and Tour Operators旅行社
Unit 3 Types of Tours旅游類型
Unit 4 Travellers旅游者
Unit 5 Names and Roles of the Tourist Guides導(dǎo)游稱謂、職能
Part Ⅱ Tour Manager Respons_biIities and Communicative Skills領(lǐng)隊職責與帶團技巧
Unit 6 Pre．Tour Preparation接團準備工作
Unit 7 The First Day Of An Outbound Tour出境團的第一天
Unit 8 Hotel Check．In／Out入住酒店與離店須知
Unit 9 Visiting Attractions游覽注意事項
Unit 10 Departure團隊離開
Unit 11 Fostering Amicable Relationships與游客和司機友好相處
Unit 12 Handling Emergencies處理突發(fā)事件
Unit 13 Handling Complaints應(yīng)對投訴
PartⅢ Work and Respons_bilities of Local Guides地陪職責與講解范例
Unit 14 Meeting Guests At the Airport在機場迎接客人
Unit 15 Welcoming Speech歡迎詞
Unit 16 On the Coach巴士講解
Unit 17 At the Restaurant在餐廳
Unit 18 Farewell Speech歡送詞
Unit 19 Creating Memorable Interpretations講解技巧
Unit 20 Knowledge of Regular Services導(dǎo)游規(guī)范服務(wù)知識問答
Unit 21 Emergency Handling Techniques特殊問題處理技巧問答
Part IV Understanding Events旅游與事件
Unit 22 Olympic Games奧林匹克運動會
Unit 23 Asian Games亞運會
Unit 24 MICE商務(wù)會展
Part V Interpreting China’s Highlights中國攬勝
Unit 25 Water Landscape in China中國江河風采
Unit 26 Famous Mountains in China中國名山風光
Unit 27 Famous Scenic Areas in China中國著名風景區(qū)
Part VI Interpreting China’s Culture中國人文景觀
Unit 28 Interpreting History中國歷史
Unit 29 Interpreting Architecture中國建筑
Unit 30 Interpreting Arts中國藝術(shù)
Unit 31 Interpreting Customs and Festivals中國風俗與節(jié)日
參考書目