UNIT ONE DEFINITION OF LOGISTICS/1 UNIT TWO INVENTORY/9 UNITTHREE SUPPLYCHAIN/18 UNiT FOUR PACKAGING/27 UNIT FIVE DISTRIBUTION AND RETAILING/34 UNIT SIX QuALITY OF GOODS/42 UNrrSEVEN PAYMENTOFGOODS/51 UNrr ElGHT INTERNATIONAL BUSINESS/60 UNIT NINE EMPLOYMENT AND JOB MARKET/68 UNIT TEN TRANSPORTATION OF GOODS/77 UNIT ELEVEN CONT~CT/87 UNIT TWELVE CLAIM/96 UNIT TI-HRTEEN COSTS OF TR ANSPORDLTION 105 UNIT FOURTEEN LOGISTICS LEGISLATION/112 UNIT FIFTEEN INSURANCE/119 UNrr SIXTEEN CUSTOMER SERVICE/130 KEY T0 EXERCISES/138 APPENDIX I TECHNICAL TERMS FOR LOGISTICS/161 APPENDIX II SAMPLE FORMS FOR LOGISTICS/165