PART Ⅰ：ENGLISH FOR SHOP ASSISTANTS Unit One Greeting Unit Two Reception Unit Three Recommendation Unit Four Out of Stock Unit Five Quality Unit Six Price Unit Seven Refunding or Changing Unit Eight Settlement Unit Nine Delivery Unit Ten Parting PART Ⅱ.ENGLISH FOR HOTEL SERVICES AND TOURISM Unit One Reservation Unit Two Check in Unit Three Bellman Unit Four Hotel Services Unit Five Currency Exchange Unit Six Seating the Diners Unit Seven Ordering the Meal Unit Eight Check out Unit Nine Recreational Activities Unit Ten Sightseeing and Performance PART Ⅲ：ENGLISH FOR FOREIGN ECONOMICS AND TRADE Unit One Inquiry Unit Two Offer Unit Three Negotiating Price Unit Four Placing an Order Unit Five Payment Unit Six Packing Unit Seven Delivery and Shipment Unit Eight Insurance Unit Nine Signing a Contract Unit Ten Complaint and Claim
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